Refund policy

Last Updated: 29 June 2026

At TrendBuddy, we strive to deliver quality products and a hassle-free shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we're here to help.

Please read this policy carefully before requesting a return or refund.

Eligible Returns

We accept return or replacement requests only under the following circumstances:

You received a damaged product.
You received the wrong product.
The product has a manufacturing defect.
You received an incomplete order or a missing item.

To be eligible, you must notify us within 48 hours of delivery.

Return Request Timeline

Eligible return requests must be submitted within 7 days of receiving your order.

However, damaged, incorrect, defective, or missing item claims should be reported within 48 hours of delivery for faster verification and processing.

Unboxing Video Requirement

To ensure a fair and smooth claim process, we strongly recommend recording a complete unboxing video while opening your package.

For claims related to:

Damaged products
Wrong products
Missing items
Manufacturing defects

an unboxing video may be required for verification.

Claims without sufficient evidence may not be eligible for approval.

Conditions for Return Approval

To qualify for a return or replacement, the product must:

Be unused and in its original condition.
Be returned with its original packaging and accessories.
Not be damaged due to misuse, improper handling, or normal wear and tear.

TrendBuddy reserves the right to inspect the returned item before approving a refund or replacement.

Non-Returnable Items

Returns are not accepted for:

Change of mind.
Ordered by mistake.
Product no longer needed.
Minor colour or design variations caused by screen settings.
Beauty or personal care products that have been opened or used.
Products damaged due to customer misuse.
Products returned without original packaging.

How to Request a Return

To initiate a return, email us at:

📧 support@trendbuddy.in

Please include:

Order ID
Full Name
Registered Email Address
Reason for the request
Clear photos or videos of the issue
Unboxing video (if available)

Our support team will review your request within 24–48 business hours.

Refund Process

Once your return request is approved and the returned product has been inspected, your refund will be processed.

Online payments will be refunded to the original payment method whenever possible.
Cash on Delivery (COD) orders will be refunded via Bank Transfer or UPI after verification.

Approved refunds are generally processed within 5–7 business days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If the received product is damaged, defective, or incorrect, and the claim is approved, we may provide:

A replacement product (subject to availability), or
A full or partial refund, depending on the nature of the issue.

The resolution will be determined after verification by our support team.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Eligible refunds for cancelled prepaid orders will be processed to the original payment method.

Important Information

Please note:

Return approval is subject to verification.
We reserve the right to reject claims that do not meet the conditions mentioned in this policy.
Shipping timelines for replacements may vary depending on product availability.
TrendBuddy is not responsible for delays caused by courier partners or circumstances beyond our control.